If there were any questions or problems using SIYI Technology’s product, you can always try to send an email to SIYI Official A/S Center (support@siyi.biz) or consult your sales representative or dealer for answers or solutions. 

Repair Service

If your purchased SIYI products cannot work properly, please contact SIYI Official A/S Center for consulting.

Usually there are two situations for acquiring repair service.

1) Product Defect

2) Product Damage

SIYI products under the two situations can be sent back to SIYI for repairing. Defect products with valid warranty can be repaired for free. Defect products without valid warranty or damaged products should be charged of repair fees after repairing. Please refer to SIYI’s Official A/S Quotation for detail.

Warranty

SIYI Technology guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service, and Warranty Repair Service can be requested. Please contact SIYI directly (support@siyi.biz or your sales representative) or authorized SIYI dealer for more detail.

7-Day Return & Refund

You can request Return & Refund Service:

1) Within seven (7) days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.

2) Within seven (7) days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

It is requested beyond seven (7) calendar days of receiving a product.

1) A product sent to SIYI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents, or scratches.

2) A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

3) Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

4) Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

5) Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.

6) A product is not delivered to SIYI within seven (7) calendar days after Return & Refund Service confirmation is sent from SIYI.

7) Other circumstances stated in this policy.

15-Day Replacement

You can request Replacement Service:

1) Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to SIYI.

2) Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.

3) Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:

1) Service is requested more than fifteen (15) calendars days after receiving a product.

2) Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.

3) A product sent to SIYI for replacement does not include all original accessories, attachments, and packaging, or contains items damaged by user error.

4) A product is found to have no defects after all appropriate tests are conducted by SIYI.

5) Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

6) Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.

7) Received product has not been sent back to SIYI seven (7) calendar days after replacement confirmation from SIYI.

8) Proof of damage during transit issued by the carrier cannot be provided.

9) Other circumstances stated in this policy.

1-Year Warranty Repair

You can request warranty repair service:

1) If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting SIYI’s service center. You will need to provide a valid proof-of-purchase, receipt, or order number for the warranty service.

2) Charges may apply for services not covered by this Limited Warranty. Please contact SIYI for information specific to your location.

3) Please note that the warranty service is only available in the respective SIYI service regions where you purchased your SIYI product.

Warranty Repair service will not be provided where:

1) Crashes or fire damage caused by non-manufacturing factors, including but not limited to pilot errors.

2) Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.

3) Damage caused by improper installation, in correct use, or operation not in accordance with official instructions or manuals.

4) Damage caused by non-authorized service provider.

5) Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

6) Damage caused by operation in bad weather (i.e., strong winds, rain, sand/dust storms, etc.)

7) Damage caused by operating the product in an environment with electromagnetic interference (i.e., in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.)

8) Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e., transmitter, video-downlink, Wi-Fi signals, etc.)

9) Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

10) Damage caused by operating the unit with a low-charged or defective battery.

11) Products or parts with an altered identification label or from which the identification label has been removed.